A valid credit card number is required at the time of booking for any room reservation.
Excluding the exceptions noted below, a deposit is not required.
Standard Cancellation Policy
The standard cancellation policy allows modifications and cancellation without penalty up to 6:00 pm MST two days, or roughly 48 hours, prior to your scheduled arrival. There is a one-night penalty if a reservation is canceled within 48 hours of arrival. For reservations made inside the 48 hour window, a one-night penalty for cancellation becomes applicable at the time of booking.
Room reservations may be modified to a different arrival date within 48 hours of scheduled arrival, but are subject to a one-night penalty if subsequently cancelled.
Special Event weekends, such as CSU home football games and New West Fest are subject to more stringent cancellation and deposit policies.
Reservations may be modified or cancelled without penalty if cancelled or modified more than two weeks prior to scheduled arrival. Prepayment for the booking will be taken 14 days prior to arrival. For one night stays, the entire prepayment will be non-refundable. For stays of two or more nights, two nights charges’ will be non-refundable; the balance of any deposit will be released upon cancellation.
Room reservations may be modified within 14 days of arrival, subject to the pre-payment restrictions noted above, and availability.
CSU Graduation Weekend
Bookings for this high demand period in May require complete prepayment at the time of booking. Reservations may be cancelled or modified (subject to availability and length of stay requirements) without penalty prior to April 1st. Deposits are non-refundable thereafter.
For questions about cancellation details or to find our if your visit coincides with a special event, you may refer to your confirmation email or contact the hotel directly.