COVID-19 Update

Last Updated: March 16, 2020

Overview

May 15, 2020 Update

The safety and health of our employees, guests and community is our #1 priority. To protect our community’s healthcare system and resources as we navigate this complex and rapidly changing situation, we have made the choice to voluntarily close our hotel as of Saturday, March 21 and will reopen Thursday, June 4. Our thoughts are with you, our employees, our community and our partners. Please adhere to recommendations from government and health officials and stay safe. We look forward to welcoming you again soon.

Sincerely,

George Prine

General Manger

 

March 16, 2020 Update

Hospitality is about putting people first and ensuring the wellbeing of our employees, guests, and communities. To support our community’s efforts to fight the spread of COVID-19, we have made the choice to stop accepting new room reservations for stays beginning today through March 31. We will honor all confirmed reservations at our hotel and our staff will direct their focus on assisting our in-house guests as they make travel arrangements to return home.

We will stay vigilant and continue to follow the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities. Based on these recommendations, we are implementing additional social distancing practices at our hotel as follows:

  • We will be closing Ace Gillette’s beginning March 17 through April 30 unless directed otherwise by state or local authorities
  • The lobby of our hotel and bar will be closed for guest gatherings and only available for check in and check out as necessary

We thank you for your support and understanding. We will continue to keep you updated through this dynamic situation.

Sincerely,

 

George Prine

General Manger

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

 

March 13, 2020 Update

We understand the growing concerns travelers have due to the rapidly changing information on travel restrictions and cancelled or postponed public events. We are continuing to diligently monitor the everchanging situation through federal, state and local authorities. And as always, the safety of our guests and employees is our #1 priority. We would like to share a few updates that might help as you consider your next visit.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and employees.  On a daily basis, we are working to ensure that we meet the latest guidance on hygiene and cleaning. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:

Employee Health, Safety and Knowledge: Hotel employees – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  • Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel employees are also completing enhanced COVID-19 awareness training.

Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Back of House: In the spaces where employees work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like employee entrances, locker rooms, laundry rooms and staff offices.

Flexible in your travel plans

In response to changing marketplace conditions, we are committed to ensuring our customers experience flexibility during these challenging times. For guests with existing individual reservations, including reservations with pre-paid nonrefundable rates, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, for any future arrival date, as long as the change or cancellation is made by April 30, 2020. For guests making new individual reservations between today and April 30, 2020, for any future arrival date, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date. This policy is subject to availability, rate changes and some important exclusions (such as special events and peak demand weeks) that will be defined at the hotel level. It also does not apply to Group bookings. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance

We thank you for your support and will keep you updated through this dynamic situation and look forward to welcoming you at one of our hotels soon.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.